You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Apple Music issues after iOS 18 Update

Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Sep 18, 2024 5:53 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2024 10:21 PM

Me. So thankful to find someone else with this issue. My Apple Music has been almost unusable since the upgrade to iOS 18. Crashes when scrolling a playlist, crashes when trying to remove songs from a playlist. Won’t let me edit larger playlist. Also freezes a lot, is super slow, and the audio quality has decreased. I have been on basically a 4 day phone call with a Apple Senior Adviser about this and they can’t figure it out, plus they say nobody else besides me has reported to them issues with Apple Music on iOS 18. Which is hard for me to believe. The tech is calling me back tomorrow with what his bosses said about the screen recordings i sent them showing my issues. I’ve done every troubleshooting step they can think of except reinstalling iOS 18. I hope they can figure it out cause it’s annoying me to no end not being able to use my music.

249 replies

Sep 30, 2024 3:47 AM in response to madslamared65

Today is the first time I play music after iOS 18 update and my compilation albums now are sorted by artist instead of by song title as it used to be. There is no way I can change the sorting back and playback stops randomly, so I have to restart the app to continue playing.


The reason I have compilation albums is to avoid listening to the same artist back to back and I am not a fan of shuffle play, as I have memorized the order of my songs and they need to remain in the same order. I have to stop mid-workout routine and turn off the music. Apple must fix this nonsense.

Sep 30, 2024 2:13 PM in response to madslamared65

Just wondering what those of you saying you can't sync are using? I can sync ok using iTunes on a Windows 11 laptop. I have to connect via a cable, they won't talk to each other via wifi (since pre iOS 18, I think it's a Windows 11 issue) because the replacements for iTunes (Apple Music and Apple Devices) were a waste of space, wiped all the music off my phone, wouldn't put it back on, froze, only seemed to want to copy music held on the Cloud (I think that's what it was hinting at?) and so on.

Sep 30, 2024 5:52 PM in response to madslamared65

I just started using Apple Music, coming from Spotify (trying the Apple One subscription) and I am having all these issues. I never used it before iOS18 or Sequoia so i'm not sure how much worse it has become. I cannot get favourited albums to sync between phone and macbook, they randomly disappear or some i can't even add. Some albums have songs missing entirely. I can add an album to favourites on the macbook and watch it appear on my phone in real time but then it disappears later. Albums I add on the phone never make it to the macbook. I wanted a break from all the bloat of Spotify (podcasts, audiobooks etc) and just use an app for music (with bonus lossless audio) but man this basic stuff is just painful!

Oct 1, 2024 7:16 AM in response to Tarra85

I contacted Apple support, and they advised me to reset all settings, which I did. Unfortunately, the issue still persists as you described. We're definitely losing our subscription money due to a problem we've never encountered before. I hope they release an update to fix this soon. I encourage everyone to reach out to Apple support and report any issues as they arise; this will help prioritize their fixing efforts.

Oct 2, 2024 10:49 AM in response to TomPancoast

Hahaha your last sentence describes my mental state when dealing with this incredible song download and playlist adds lag perfectly! I spoke with tech support on Sat (09/28) and they said they aren't aware of any Music app issues since ios18 and I was like, "Check out this thread I have been commenting on and following then; it's a huge problem!"

Oct 4, 2024 3:22 PM in response to madslamared65

Yes, the apple music app has been extremely slow and laggy since updating to ios 18, today’s 18.0.1 update still did not fix the issue. I have been using the Jet Music Player (I purchased it to use fyi) instead and it seems to work without any lagging or freezing like the music app player. Hope apple can patch or fix this in the 18.1 update.

Apple Music issues after iOS 18 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.