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Apple Music issues after iOS 18 Update

Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Sep 18, 2024 5:53 PM

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Question marked as Top-ranking reply

Posted on Sep 19, 2024 10:21 PM

Me. So thankful to find someone else with this issue. My Apple Music has been almost unusable since the upgrade to iOS 18. Crashes when scrolling a playlist, crashes when trying to remove songs from a playlist. Won’t let me edit larger playlist. Also freezes a lot, is super slow, and the audio quality has decreased. I have been on basically a 4 day phone call with a Apple Senior Adviser about this and they can’t figure it out, plus they say nobody else besides me has reported to them issues with Apple Music on iOS 18. Which is hard for me to believe. The tech is calling me back tomorrow with what his bosses said about the screen recordings i sent them showing my issues. I’ve done every troubleshooting step they can think of except reinstalling iOS 18. I hope they can figure it out cause it’s annoying me to no end not being able to use my music.

237 replies

Sep 25, 2024 12:13 PM in response to Tarra85

I am also having an issue with iTunes since updating to ios18. For me, iTunes won’t play. I’ll press the play button and nothing happens but a flash of the pause button. Closing the app does nothing. Only way to reset is to restart the phone. It will work but then when I pause and go back to play, it does the same thing again.


Also, a separate issue - my phone has randomly shut off and then rebooted…3x!!!

Oct 5, 2024 3:05 PM in response to madslamared65

I use my legacy music tracks on my Mac hard drive. this is music I've paid for or ripped over the years from CD's. lots of Operas, Broadway shows, and concert and classical music.

I tried to 'send a' to my HomePod mini the other day after upgrading to 18.0.1. It basically said that in order to play MY OWN tracks I would have to pay for Apple Music +.

I managed after several tries to get a playlist play on my HomePod mini, but the screen on my iPhone 16 would not show what was playing. Then, it would stop playing.

If this keeps up, Android is starting to look like it's going to make a comeback.

the iPhone 16 Pro Max with 512 GB of space is turning into a buggy phone, with software to match.

Oct 23, 2024 2:00 PM in response to madslamared65

It’s ridiculous how they introduced the update weeks ago, and with all these complaints they still haven’t fixed these issues.


My Apple Music stutters NONSTOP for literally everything since that update… crashes repeatedly… I tap on buttons and they don’t respond; a song stops midway; most of the time I have to close the app and when I open it again the last song I was trying to listen, is not there anymore; the screen crashes when you try to skip a song; the response time when you tap on play or back or forward is also incredibly slow…


It’s really frustrating how poor app is performing, leave alone all the other glitches we now have on our phones (prior to iPhone 16) due to the update (literally designed to slow our phone so we can spend more on upgrading to the latest model)… I have an iPhone 14pro btw.


So disappointed in Apple. The worst thing is, we all know they really don’t care and won’t do absolutely anything about anything.

Oct 25, 2024 12:25 AM in response to jaffinthebox

Many users may not use the music app or, if they do, may not pay enough attention to notice the many problems recited here. But for the hard core user, Apple has caused some significant damage to its brand, but not simply by screwing up the app. Sure, everyone drops the ball once in a while. What goes on in this tiny device I can tuck in my pocket is a miracle, and Apple properly earned a lot of credit for that. But to leave those of us for whom this app is important in the dark, wondering whether they have even recognized the problems, much less starting working on them, is customer service malpractice.

Nov 20, 2024 3:04 PM in response to madslamared65

18.1.1 broke my ability to synch to iTunes on Windows.


A few days ago, iTunes had a hiccup and I lost 9,000 songs on my iPhone. After hours of resynching, I got my songs back. Then I upgraded my phone to 18.1.1, then decided to synch my phone to add 50 more songs. It has been stuck for hours synching. This is ridiculous. Apple has been synching devices to iTunes for over two decades.

Sep 27, 2024 6:48 AM in response to madslamared65

I've had similar issues, I updated all my devices to the latest operating system (iOS/tvOS18) and I've had playback issues while streaming music from Apple.


The biggest issue is the complete interruption of certain songs after a while: usually the song plays for several minutes and cuts out before the end of the song. The timeline keeps moving forward but no sound until next song.

Additionally, several equaliser and volume issues have occurred while playing from HomePods (OG version).

Sep 30, 2024 10:19 AM in response to madslamared65

OMG! I thought I was alone on this. I am a heavy Apple Music user and it keeps crashing. The songs will mix together 15+ seconds before the current song ends. Additionally, the app keeps deleting downloaded songs, especially "Saturn" by SZA. I have deleted the current song, but the file won’t delete until a day or so. Once I try to download it again, it does not download nor does it save back in my library for another day. I can still listen to it by searching it on Apple Music as opposed to my library, yet I can’t do that if I’m in the subway or somewhere without internet. 😔

Oct 1, 2024 9:11 AM in response to madslamared65

I spoke with Apple Tech Support yesterday. She tried a buncha things on her end, some more button pushing on my end, end result is that the problem is not fixed/workaround, it's just different now. Still missing a gob of songs from iPhone -> iTunes -> Purchased. She suspected they were "hidden". She did something at her end to unhide a bunch of them, but not all. I had tried "Unhide All" a few days ago, but it didn't seem to do anything. Today that's gone.

I have provided a buncha data to them for analysis. She recommended that I not put a lotta effort into fixing/workaround at this time. Wait for a bug fix. Then start cleaning things up.

Anything I do now might be a total waste of time because the bug behavior is sporadic and it might break something I thought I had fixed/workaround yesterday.

This looks like a database corruption problem. iTunes has always had issues with creeping crud in the database, but this is a whole new level. It's possible that the hotfix may be unable to repair the database damage, and we'll have to rebuild our music library from scratch.

My experience and recommendation is to stop trying to fix something that's fundamentally broken, we can't find a workaround that doesn't get undone or some other problem manifests when Music goes insane again tomorrow. Imma just suffer through it, use what limited functionality it still has, and wait for a fix. I've wasted cumulatively two whole days on this, and I'm no better off than I was before. Different, but not fixed.

Oct 2, 2024 6:44 AM in response to madslamared65

For Apple to say no problems with Apple Music after the ios18 update is ridiculous. I have intermittently experienced many of the issues described in this thread, although I would not go so far as to say it renders the app unusable. It surely does render it extremely irritating. I love exploring their library and discovering new music, then saving it in the appropriate playlist(s). That *was* beautiful. Now my primary and ever present complaint: what used to occur nearly instantly now consumes upwards of 30 seconds. Click to save to a playlist and…dummydum dummydum…thumbs a-twiddling…waiting…waiting… This goes beyond clunky.

Apple Music issues after iOS 18 Update

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