New Apple Watch Ultra won't turn on after charging and resetting

I just bought an Apple Watch Ultra new and opened it, but it won't turn on. I have tried charging it with a 5-watt magnetic USB cable and a 20-watt magnetic cable C for 3 hours alternately. The Apple logo appears for a few seconds, then the screen goes black. I have also tried resetting it by pressing the two buttons on the side for 30 seconds to 1 minute, but it still won't turn on.


Please help me.


[Re-Titled By Moderator]


Apple Watch Series 5, watchOS 10

Posted on Apr 13, 2025 3:25 AM

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Question marked as Top-ranking reply

Posted on Apr 13, 2025 11:43 AM

Hello rizqi177,


Sounds like something is not right with the iWatch. If you bought it from Apple you have 14 days to return it

Returns & Refunds - Shopping Help - Apple


If your Apple Watch won't turn on or won't charge - Apple Support


If you bought from somewhere else get with them and see about a return.


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New Apple Watch Ultra won't turn on after charging and resetting

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