Transfer failed and ended up with Activation lock, Even with proof of purchase activation lock not removed

In that case I submitted invoice copy of my apple care and it’s extension invoice where name also available and serial number all are available. Even then got default statements from apple. It seems like Apple does not want user to use the old iPhone and indirectly push user buy the other one.

Apple might having the user info of the mobile phone which used in while applying for apple care extension, repair history etc when that same user given all required info what make Apple to give the default statement rather than unlocking the activation lock. Complete iPhone box and all required info are shared like mobile serial number, imei, where it manufactured and box serial number etc . In addition while call with Apple support team in video sharing method shown the iPhone box, invoice to ensure the shown the real one or shared soft copy document is cooked one. Even after this high level verification getting default statements is frustrating the user.

I guess you might not read the response fully. I didn’t stated apple care in mobile. I was referring the invoice given by Apple store when you extend your apple care from apple store which have device owner name, serial number etc. I submitted that as well still I got default statements only rather get unlocking support.

This iPhone was used by me with my Apple ID. After moving to latest model iPhone and when I made this iPhone for ready trade in option ended up in this Activation unlock.

Apple Response for Activation Unlock below.

”

For us to reconsider your request, please provide all documents you have showing the purchase of the device. Examples include, but are not limited to, sales receipt, invoice, or carrier contract.

If you have no other documents, contact your reseller for proof of ownership. If no other documentation is available, we will be unable to proceed with your request.

”

In this case I really wonder why invoice given by Apple Showroom on purchase of Apple Care will not be considered as an additional supporting document as proof of ownership.

Can anyone from official Apple support team answer the question towards given scenario below.

Scenario:

iPhone logged with apple account and being used, due to Transfer got complete to new iPhone, Active user selecting the option for “Erase the phone and make ready for Trade In” and Erasing successfully completed.

Question:

1.What will be the apple account will be now available in the erased iPhone?

2.Will this erased iPhone able to accept the transfer from another iPhone?

3.Am invoice of purchase iPhone perhaps from Apple unauthorized seller. However, that seller invoice has their shop Tax ID, purchased person name, mode of payment, Date, phone model, serial number. Purchased Person enabling the Apple Care + from Apple showroom and that invoice name and name in unauthorized seller invoice name, phone serial number are also identical then why can’t be considered for additional support document as proof of owner?

Yep this can be user to user forum. However, I can see still official Apple support team can answer for my queries since their product only issue is there.

As you can see any they have mentioned in their examples “

Examples include, but are not limited to, sales receipt, invoice, or carrier contract.

“

documents are not limited due to that whatever I have to prove my ownership I have submitted. If they can’t accept my invoice which is given by the Apple Showroom itself in that case I need the answers for my queries from the official Apple Support Team. I hope everyone clear with point.

If you can’t give a valid answer then I would suggest let Apple officials to answer. In your previous response “

I would expect Apple to reject an Activation Lock support request. Anyone with a stolen iPhone could make up a receipt from some unknown seller, and if Apple accepted those receipts as sufficient to remove the lock, it would undermine Activation Lock's theft deterrent value.

”

So are you confirming that apple will put the apple care + for a stolen device without verifying the user and serial number?

Should I take your statement on behalf Apple official to take your response for legal documentation?

I would suggest you to go through several other threads similar to this discussion. Just you be in that situation then you will know what the legitimate user going through on this topic.

I guess you here rather giving solution people are trying to dilute the topic or take in to another direction. Am not sure how you are referring that Apple Care in mobile and invoice for that does not directly refer the ownership. If so also in my previous post that’s why asked give the confirmation on behalf Official Apple Support team with that it can be documented for legalization. Nevertheless, in the link which you shared all four points indirectly says even Apple Care info of owner is also legitimate with that only Apple enabling the transfer of Apple Care from existing owner to new owner.

in addition nowhere Apple didn’t mentioned they can’t consider the receipt of Apple Care. Let Apple Official Support team say they are enabling apple care without any verification then we can talk here whether considering the Apple Care + invoice is valid or not.

Am looking forward for answers for my queries from Apple Official Support team. Even if they strict policy for unlocking that’s fine this is not stolen device and I can many user suffered with this issue either they gifted to parents or child and ended up in this situation. Perhaps they didn’t ended up asking queries with Apple Official Support. If people have all valid proof with that also still getting blocked for unlocking is also kind of indirectly pushing the user to move for buy new mobile to increase the mobile phone sale.

Again if you are able give valid answers share it else leave it. Let Apple officials confirm in this public forum that they can’t accept their own invoice as proof of ownership or stating without verification only they enabling Apple Care.

In addition am not sure now how you changing your own statements. One way you saying Apple Care can be transferred and you shared a procedure link and your statement says as well “

You could sell a device but not transfer Applecare to the new owner. AppleCare would be under your name but the device would no longer belong to you.

”

then suddenly you saying Apple Care can’t be transferred. So I would suggest let Apple Officials confirm the answers to my queries.