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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I changed both my Apple ID and my password on my Mac yesterday. Everything went smoothly. I received two email confirmations of the correct change. My iPhone is now prompting me to sign in with my password for my old Apple ID. When I put in old password it won’t take it. When I put in new password it won’t take it. I’m not locked out yet but I dare not try anything else, least I will be. What is the solution?
iPhone 7 Plus, iOS 13
First, use What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
__________
And, does your problem arise when updating apps. Then, this could be your problem.
What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.
Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID unless you use family sharing (see below).
As an alternative to deletion, you can set up family sharing between the IDs to share purchases made with them. See:
Family Sharing https://support.apple.com/en-us/HT201060
Set up Family Sharing https://support.apple.com/en-us/HT201088
__________
And, you might be in this unfortunate position, dealing a forgotten new password.
See: If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid to recover it.
And you will need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Before trying to answer your security questions is very important that you think about your questions, including your birth date, and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.
I think your account is going to end up being disabled (as you mentioned) if you pursue matters as above. See If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106
And, thus, you will need to try to recover your account if you want to keep using it. See Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921.
First, use What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
__________
And, does your problem arise when updating apps. Then, this could be your problem.
What to do when the Mac App Store shows a different Apple ID for software updates https://www.macworld.com/article/3267709/mac-app-store-apple-id.html. This document refers to a prior owner, but is also applies to cases where a current owner's old Apple ID is the problem.
Basically, If an app is purchased/downloaded using one Apple ID, then you can't update it with with another Apple ID. The app is inextricably linked to the first Apple ID. You'll have to delete it and repurchase/download it again with the second Apple ID unless you use family sharing (see below).
As an alternative to deletion, you can set up family sharing between the IDs to share purchases made with them. See:
Family Sharing https://support.apple.com/en-us/HT201060
Set up Family Sharing https://support.apple.com/en-us/HT201088
__________
And, you might be in this unfortunate position, dealing a forgotten new password.
See: If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid to recover it.
And you will need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
Before trying to answer your security questions is very important that you think about your questions, including your birth date, and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.
I think your account is going to end up being disabled (as you mentioned) if you pursue matters as above. See If your Apple ID is locked or disabled https://support.apple.com/en-us/HT204106
And, thus, you will need to try to recover your account if you want to keep using it. See Recover your Apple ID when you can’t reset your password https://support.apple.com/en-us/HT204921.
If you are locked out of your Apple ID account you can go to https://iforgot.apple.com
This will provide you with the recovery steps you put in place for this situation.
Here are some support articles that should help:
If you forgot your Apple ID password - Apple Support
If you forgot the answers to your Apple ID security questions - Apple Support
If your Apple ID has been locked or disabled – Apple Support
If necessary, if you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
Apple ID and password
