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Stolen Phone

I was robbed at a gun point and I was force to unlock my phone and the robbers left with my phone, before I could change my password on my laptop, I got a mail that my password had already been changed alongside my phone number and now I can’t accecx my Apple ID again. Please help

iPhone 7

Posted on Mar 20, 2022 12:58 AM

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Question marked as Top-ranking reply

Posted on Mar 20, 2022 10:38 AM

I hope you are OK, but sadly it may be too late since they had control of your unlocked device. You’ll need to try and follow the steps at If you think your Apple ID has been compromised - Apple Support


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8 replies

Mar 21, 2022 1:38 PM in response to Hayordejee

Contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.   -


Contact Apple for help with Apple ID account security - Apple Support.  *   (Link doesn’t always load)  


Get Support      -    Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call.   -


Apple on Twitter        


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      *

Stolen Phone

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