imac M1 will not import photos from iPhone 13 pro max

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miragefx Author

Level 1

9 points

imac M1 will not import photos from iPhone 13 pro max

I have an imac M1 and an iPhone 13 pro max. Both are running the newest current ios.

Photos app WILL NOT import photos from the phone.

I attach the iPhone to the mac directly using a USB port.

I open the photos app on the mac - the iphone does show up in the photos app window.

It then says "Preparing to import from "iPhone"" and hangs there FOREVER!

No pictures imported, nothing shows up, NADA.

Any thought or ideas are appreciated.

Mac mini, macOS 12.4

Posted on Jul 3, 2022 11:50 AM

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Answer 1

Top-ranking reply

TonyCollinet

Level 7

23,954 points

Jul 4, 2022 12:06 AM in response to miragefx

Hi

Is your phone syncing with iCloud with optimise phone storage set. If so, any optimised photos (stored only in iCloud) will not be available for transfer via USB.

You should either use iCloud for syncing to your mac, OR USB, but not both.

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Answer 2

Old Toad

Level 10

210,567 points

Jul 3, 2022 2:59 PM in response to miragefx

Try using Image Capture to download the photos you want to get into your library to a folder on the Desktop and then try to import from there.

Once they are in the library take a couple of test photos and see if they can be imported via USB cable directly into the library.

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imac M1 will not import photos from iPhone 13 pro max

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