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Level 1

7 points

need to back up phone but the keys won't work

I want to backup my iphone 11 but i don't have access to a few of the keys so I can't put in my passcode

iPhone 11, iOS 16

Posted on Apr 8, 2023 3:41 PM

Top-ranking reply

Community+ 2024

Level 10

167,570 points

Posted on Apr 8, 2023 3:48 PM

Got to get the keyboard/screen working first, before you can go any further and enter the passcode.

Off to the Apple Store or authorized Apple Service shop.

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