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User profile for user: Thomas Miller2
Thomas Miller2 Author
User level: Level 1
65 points

No apple TV app on new apple TV

Set up a new Apple TV 4k HDR 64GB this week with Amazon Prime, CBS, BritBox and Acorn apps, but NOWHERE do I find the app with the Apple TV+ logo. I signed up for it on iTunes and my account shows that I'm subscribed, but I can't find the app to run on my new Apple TV.


The start-up screen shows 4 Science Channel shows and a little video about Apple TV. I can watch the new Apple TV+ shows on my iPod and iPhone, but not on our smart TV. I can watch Amazon Prime shows on the smart TV, but not the new Apple shows.


Have spent a couple hours scrolling up and down and left to right, but no Apple TV+ app. What could I possible be missing???

Posted on Nov 6, 2019 2:12 PM

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Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
Community+ 2024
User level: Level 10
205,099 points

Posted on Nov 6, 2019 2:37 PM

If you see something like this:


Then you need to update your Apple TVs software.


Settings->System->Software Update


Details here: How to update your Apple TV - Apple Support

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