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email account won't stay online

I have 4 email accounts set up in mail 3 of them connects just fine 1 of them will not connect gives error that login and or password could not be verified. I have the correct log in and password even verified that i can log in through web server. what gives?

Posted on Jan 10, 2020 6:27 PM

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Question marked as Top-ranking reply

Posted on Jan 10, 2020 6:36 PM

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

3 replies
Question marked as Top-ranking reply

Jan 10, 2020 6:36 PM in response to Snagged

Hi, have you changed your eMail password lately?


Works sometimes even if you haven’t


Open Keychain Access in Utilities, then either check the Password under that item, change it, or delete it and start over.


Enter the part after the @sign in the search bar.


You may have duplicate or more entries in Keychain Access.


If using a browser to login via WebMail works it's not Name or Password, but likely old passwords interfering.


There''ll be at least 2 entries, maybe more.


The trouble is that Mac Mail almost always chooses the old Passwords if you don't change or get rid of the old ones.

email account won't stay online

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