AIRPODS PRO CONNECT BUT WONT PLAY

If you have an iWatch In order for the AirPod to work properly you must turn off the Bluetooth on your iWatch. Once you do that reconnect you AirPod Pro and it will work with no issues. This only happens with the AirPod Pro.

I tested the with regular Apple AirPods and you can have both iWatch and AirPods connected at the same time.

Seems to be an issues the the phone trying to hand off Bluetooth audio to the AirPod Pro while your iWatch is constantly connected via Bluetooth.

Apple has to find a solution to be able to have both just like the old AirPods.

I had to reset the network connections (Settings -> General -> Reset -> Reset Network Settings) and that fixed the issue. I'm not sure what the setting was that was messed up, but it fixed it :) Mine was doing the same thing where it would not select the airpod and would freeze and boot me out of the music app.

Hope this helps someone else too! :)

Hey guys, I reached out to Apple about this issue and it seems that Airpod Pros that do this have been modified or not authentic products. When I called them, they ran my serial number and found that someone had previously tried to turn them in to get fixed or trade new ones, but they denied it. I got it as a gift which my brother bought on EBay and it was completely sealed and “brand new”. Sadly there’s nothing Apple can do and we would have to take it up with seller. Hope nobody has to deal with this, but double check serial # by calling Apple.

If you have an Apple Watch. Turn the watch Bluetooth off. Worked for me.

Can you unpair your AirPods Pro from your iPhone and the pair them back up again?

You can simply remove them from the bluetooth list in settings and then pair them back again. See whether that resolves the issue.

Axel F.

So what i have discovered , you will need to connect earpods pro first then apple watch for earpods pro to work fine, so disconnect iwatch then connect earpods pro after connect iwatch its work fine! Good to go

FYI - I couldn't shut the bluetooth off my watch but, as is suggested in another post, I did the ear fit test and I'm now enjoying my tunes on my iPhone! Unless I change the fittings, I shouldn't have to do this everytime tho... c'mon Apple. Please help us with your usual simplicity!

I've been using nothing but Apple products since 2010. This is the first time I'm having this kind of aggravation. Don't give up!! One of the posts suggested performing the "ear tip test" then try to play your iTunes/music. That worked for me...once. I now turned off bluetooth for my Apple Watch (on the Watch - apps/settings/Bluetooth then slide it to OFF! This worked! Woooooooooowhooooooooooooooo! Thank you everyone! Still tho, all of my apple products should work together without all this trouble... APPLE!?!??!

It’s just a different pair. They said the pair I had was faulty.. whatever that means but this new pair works perfectly fine.

Actually, not only iWatch. This is handoff feature glitch. Same behavior if you have Phone and iPad around with bluetooth switched on and any notification comes through. It will stop working until you switch BT off on the other device.

I continued to have the problem so I ended up switching out my pair and the new pair that I have works perfectly fine now.. it was such a hassle

Unfortunately this only works once. I took mine into Apple & discovered they were (very good) fakes that only work without Apple Watch connected

Disconnect apple watch then connect airpods first

Disconnect your Bluetooth on your watch or any device that may take priority of the Bluetooth.

Yes it’s true , it’s worked for me too

Thanks, I have disconnected the Bluetooth for watch and it’s working fine