MacBook Pro not connecting to the internet via Wi-Fi

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Level 1

8 points

MacBook Pro not connecting to the internet via Wi-Fi

Two days ago, my MacBook said it was connected to my internet, but I was unable to use the internet for anything.

I tried everything I could find on google for solutions. I then went in a support chat with the Apple support for around 3 hours trying everything, only to come to the conclusion that I needed to reinstall MacOS Big Sur using my phone’s hotspot(which it was able to connect to). I did that, and it worked all of yesterday. Now today, the same exact issue is happening. I don’t have enough time to spend another 3 hours on tech support, but I also don’t want to have to reinstall MacOS every other day just to be able to work. Not to mention that I already ran out of hotspot data for the month by doing this once. Overage charges ain’t cheap.

Is there anything else I can do that will be a better solution?

MacBook Pro 13″, macOS 11.5

Posted on Aug 13, 2021 12:00 PM

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Answer 1

Top-ranking reply

ivan54

Level 4

2,858 points

Aug 15, 2021 3:22 PM in response to Tgilmore913

Howdy,

That you were able to get your Internet back with a software solution (re-install), implies this is not a hardware issue.

Did you connect to your phone's hotspot with Wi-Fi?

What does the app "Wireless Diagnostics" tell you?

/System/Library/CoreServices/Applications/Wireless Diagnostics

By trying everything, does that include trying with another "test" user?

Do other devices connect to the Internet correctly with the same Wi-Fi network?

Do you get any error messages trying to connect?

Please give us details.

Thanks,

ivan

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Answer 2

ivan54

Level 4

2,858 points

Aug 17, 2021 3:06 PM in response to Tgilmore913

Hi,

Thanks for the information. Looks pretty intense. I gather it's still not working as with your first post.

Maybe the details gathered in the diagnostics report as discussed in If your Mac doesn't connect to the Internet over Wi-Fi

will help.

Check out "Create a diagnostics report" and "Use other diagnostics utilities" in that article.

ivan

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Answer 3

Tgilmore913 Author

Level 1

8 points

Aug 17, 2021 9:21 AM in response to ivan54

To start off I restarted the router and my MacBook multiple times. My phone and other devices were able to connect to the wifi.

Then I checked to make sure no proxy settings were checked that shouldn’t be (Web, Secure web, Socks).

I then created a new location for the network instead of it being on automatic.

I tan diagnostics at this point and it said Basic Connectivity Issue.

Then I booted up in safe mode, and when that didn’t work I tried to start from Internet recovery. I received an error code -2003F.

I then restarted my router and then renewed the dhcp lease.

Then I tried using the test user, and then tried resetting the nvram.

After none of these worked I reinstalled MacOS.

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MacBook Pro not connecting to the internet via Wi-Fi

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