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I purchased an iPhone 11 Pro refurbished for my daughter. She thinks it may have corrupt software because there is no option in settings to set up facial recognition or change passwords. She is running IOS 15.0.2. Any ideas why facial recognition would not be an option in her settings?
So funny thing happened, my wife had screen time settings on my daughters iCloud for her device which restricted changing the password. After removing the restrictions the facial recognition option appeared again in the settings. Hope this helps someone in the future.
So funny thing happened, my wife had screen time settings on my daughters iCloud for her device which restricted changing the password. After removing the restrictions the facial recognition option appeared again in the settings. Hope this helps someone in the future.
Hello ~ If you can send it back for a refund. Likely the screen was replaced by someone not authorized by Apple and will never work properly. Can you post a screenshot of the the screen asking for the pin? Does it ask for Apple ID then password…if so the device is more than likely activation locked. If that is the case you will not be able to use it ….we cannot help and neither can Apple. Take a look here:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Also:
The All Too Common SAD Reality of Buying a Used iPad/iPhone
~Katana-San~
Dkcowan1 wrote:
She purchased it from Amazon. Not sure if it’s an authorized apple dealer/refurbisher.
There are no authorized Apple refurbishers on selling through Amazon. They are all gray market.
In addition, if it was "refurbished" by an unauthorized party, Apple won't touch it.
You can check the status of any Apple warranty here: https://checkcoverage.apple.com
I’ve updated her IOS to the latest 15.1 and still not seeing Face ID & Password in the settings menu. Also when I go to general settings >passwords it prompts me for her phone login pin and then just refreshes the same screen after the pin is entered. It’s the same recycled pin prompt each time. Does anyone know if this is a defect in the device or software? Next step will be to reset phone and reboot. Any other thoughts?
If she goes to Settings, she does not see Face ID & Passcode? Where did you purchase this refurbished device? Was it from Apple, or an Authorized Apple Reseller? Where are you located?
Hello ~ Where did you purchase this iPhone 11 Pro?
~Katana-San~
She purchased it from Amazon. Not sure if it’s an authorized apple dealer/refurbisher.
When she goes into settings there is no option for Face ID & Passcode.
Go to the check coverage website linked above and enter the serial number. What does it come back with as a result?
Facial recognition
