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I have a 2017 MacBook Pro running the latest version of MacOS. Earlier today my trackpad and keyboard suddenly stopped working. Resetting the PRAM/SMC has not helped. Only an external mouse and keyboard works now.
What do I do?
MacBook Pro
Get expert service and support at the Genius Bar.
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status.
Get expert service and support at the Genius Bar.
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status.
This is a likely hardware problem.
One potential cause can be a swelling battery.
Follow the instructions above and schedule service.
Built-in Keyboard and Trackpad Not Working
