Can't login to Apple TV after changing email address

I have had to change the email address as the old one from my ISP is to be discontinued.


I successfully changed the email used for my Apple ID, but now I cannot log in to Apple TV on my PS4 because it still sees my old email address.


When I open the Apple TV app I get the QR code to login. I scan it with my phone and it goes to the webpage in my browser.

It asks me to login, which I use my <NEW-email-address> and password. It logs in successfully, keeping in mind that if I used the wrong details here it wouldn't login. Then I get the message on my phone saying "You've signed in to Apple TV. Your TV will refresh"

The TV refreshes and I get the error message "Your Apple ID or password is incorrect." If it was, I wouldn't have been able to login on my phone.

When I click OK it asks me "Enter the password for <OLD-email-address>" It was the same password for both email addresses. I try entering the password again and it says it was wrong.


I had this same problem with the Apple TV app on my Samsung TV which was fixed after uninstalling and reinstalling the app. I tried this with the PS4 and it didn't work.


Any Ideas how to fix this?

PlayStation5,

Posted on Dec 2, 2023 1:16 AM

Reply
Question marked as Top-ranking reply

Posted on May 29, 2024 7:41 AM

For future googlers like me:


I just had the same problem - couldn't login to Apple TV on PS5 after changing my Apple ID email - and reinstalling the app didn't help, but what helped is "login with controller" option. The downside is that you have to manually input your new email and password.


It definitely is a bug and should be fixed by Apple.

Similar questions

1 reply
Question marked as Top-ranking reply

May 29, 2024 7:41 AM in response to Grenge

For future googlers like me:


I just had the same problem - couldn't login to Apple TV on PS5 after changing my Apple ID email - and reinstalling the app didn't help, but what helped is "login with controller" option. The downside is that you have to manually input your new email and password.


It definitely is a bug and should be fixed by Apple.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't login to Apple TV after changing email address

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.