Level 1

31 points

21 Honda CRV Apple CarPlay issues

Brand new 21 CRV. I’ve been having Apple CarPlay connection issues since day 1. It originally connected, then suddenly disconnected, then lost. I’ve tried the various fixes. Unplug and plug back the USB, remove and reconnect iPhone connection. Tried various cables. A reset holding the power button worked once. I also did the actual reset to factory too. It works intermittently, so frustrating!

Its definitely buggy. You would think by now Honda and Apple would have this working flawlessly!!

Has anyone actually found a permanent fix? Does any Honda owner actually have an ongoing stable connection experience with their iPhone and Apple CarPlay? If yes, please share your iPhone model, iOS, any solutions you may have found. Thanks.

I have an iPhone X, with iOS 14.3.

iPhone X

Posted on Dec 20, 2020 7:38 PM

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JanDarc1

Level 1

8 points

Posted on May 24, 2021 3:00 AM

Found 3 things that in combination made it work again!

CarPlay settings - allow CarPlay when phone is locked
Face ID & Passcode - allow USB Accessories
Reboot the CRV system by holding down the Volume knob until you get the ‘reboot’ command.

Worked for me as follows - before starting the car, removed USB cable, settings in phone adjusted as above, rebooted CRV system. Mine is working again after a few very annoying weeks.

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124 replies

Jantres

Level 1

8 points

Sep 10, 2021 9:07 PM in response to AppManCan

Well, I had the sudden disconnect experience myself was like you was frustrated by the lack of information available. I tried the fix I posted and have not had any further issues, except for one of clear connection. Then I realized that the setting defaulted to low data connection. I chose the full data option and now it all works fine. It looks like there are a lot of different issues with CarPlay. Fortunately I found my own fix. I hope you find yours. Sorry I couldn’t be of any help to you. Good luck!

Dec 7, 2021 9:09 PM in response to AppManCan

Same CarPlay crashes problem here. Many Honda CRV users are complaining. I suggest everyone start leaving negative Honda CRV reviews on Consumer Reports, etc. Maybe that’ll get Honda to fix the problem. If you read the threads, it’s obvious this is a head unit bug.

Jan 19, 2022 12:46 PM in response to Appleissues7

I read in the iOS update description that it had a fix for CarPlay issues, but installing that update alone did not fix the issue for me. Maybe it was the combo of installing the update and then rebooting? Or, just rebooting... I dunno. But it seems to work for me now.

Jan 19, 2022 1:39 PM in response to davidrheadjr

Carplay has worked fine for me on short trips in the city but it locks up on longer trips. Reboot of the head unit gets Carplay functioning again without touching the iphone. I've installed the 15.2.1 IOS update but haven't tested it and don't have any longer trips planned. I'll post when I have more information to share.

Jun 3, 2022 8:18 AM in response to AppManCan

Same problem with me. I’m at Honda now and they are resetting it for me. Not a reset we can do ourselves. But a factory reset he mentioned. I can use car play in vw and Hyundai so it’s Honda not Apple

Mar 17, 2021 9:49 AM in response to Alvinnthn

The solution posted here (with the blue background from Bob A) worked for me:

https://www.vehiclehistory.com/questions/why-is-my-honda-crv-apple-carplay-not-working-127467

hope that helps!

AppManCan Author

Level 1

31 points

Dec 30, 2020 7:59 AM in response to barberlives123

I am still troubleshooting and monitoring this.

I am also tracking this issue here:

https://www.crvownersclub.com/threads/apple-carplay-issues.215714/

i did try disabling the Bluetooth, but Apple CarPlay still disconnected.

I also disabled Apple Maps (as one time it auto popped up on my phone display, ‘you are 30 minutes’ from home, on Apple maps, even though I was using Waze on CarPlay.

I am wondering if it is the Waze map, with the split view. Then perhaps an alert from another app on my phone caused a disconnect. I haven’t nailed down the issue yet. I did try google maps instead of waze on CarPlay and made it home with no disconnect. But I’m not certain if it’s that yet. Haven’t driven much lately, will keep monitoring this. Keep the ideas coming. Thx

Dec 31, 2020 5:44 AM in response to AppManCan

Hey AppManCan,

Thanks for going through those steps and providing that info. If the issues are still occurring after that, you’ll want to reach out to Apple Support at the following link to continue to look into this with you:

Contact Apple Support

Kind regards.

Feb 11, 2021 6:28 AM in response to juliano40

I have this issue in my 2019 Accord. Worked great for over a year, and then started occurring intermittently. I have tried all the suggestions too. I have tried different cables, different iPhones, etc. Sometimes just starts working on it's own and sometimes will start working after the car is turned off and back on. No real pattern.

I have not made the connection to Maps or Waze however. I have had this fail with no applications running. Have had it fail multiple times when dialed into a MS TEAMS conference call. Very frustrating and Honda does not seem to think they have any responsibility here. Any insight appreciated.

AppManCan Author

Level 1

31 points

Feb 20, 2021 2:58 PM in response to AppManCan

Spoke to Apple support today for 1.5 hours. Did a diagnostic ‘my phone is working fine’, ok, well, something is not working. They’ve suggested I speak to Honda, and follow up again with Apple if needed. It seems to disconnect/crash around the 20 minute mark, but it’s not always consistent.

Wish this worked flawlessly. Unfortunately it hasn’t. I am a fairly advanced user and in IT, and I haven’t been able to figure it out, I’ve tried everything from a user perspective. Something is wrong somewhere....

AppManCan Author

Level 1

31 points

Mar 17, 2021 11:03 AM in response to just-let-me-post-pls

Hi,

thanks for posting, but ...

It is a temporary fix, but the problem keeps coming back for me. I’ve done both the factory reset and Bluetooth disconnect.

I now have an iPhone Pro Max 12 256 GB, Apple Music, I have 2,000 songs on my device.

It just feels like sometimes the Honda head unit cannot handle all of the songs, almost as if there might be a limit until it crashes. Perhaps it’s trying to load the library each time and it’s just too big. That is only one of my theories.

hstlmn

Level 1

4 points

Mar 26, 2021 11:18 AM in response to AppManCan

YEAH IT IS FRUSTRATRATING, JUST WHEN YOU READY TO TAKE THE CAR IN THEN IT JUST STARTS WORKING. JUST GOT THE 2021 THE 2018 HAD THE SAME ISSUE JUST NOT AS FREQUENT. NORMALLY ILL TURN THE CAR OFF AND MOST OF THE TIME IT'LL COME BACK UP.

AppManCan Author

Level 1

31 points

Apr 9, 2021 9:04 PM in response to JohnBradshaw

From Honda:

Hello.

It is unfortunately impossible to diagnose by correspondence the symptoms you have noticed while using CarPlay in your CR-V.

The basic procedure will be to check multiple phones in your car and evaluate their operation. If only some of them are developing abnormal symptoms, this is not considered to be a vehicle problem or defect. In addition, the same tests should be also performed with a sister vehicle, to determine(with accuracy) if these issues are related to your CR-V, or to any other ones (there is also a strong possibility that such occurrence is due to the phone software too).

If necessary, the dealership can contact our technical department for further assistance if needed, including a potential part replacement.

Senior Customer Technology Specialist

Technology and Digital Client Relations

HONDA CANADA INC.

The Dealership apparently did contact Honda. Dealer gave me a piece of paper with Honda number... it’s just going in circles.

CarPlay still randomly crashes, disconnects, and can’t get back without a reboot. I lose the maps, the music. So frustrating.

As of April 10, 2021 (been happening since Day 1 of owning Car Dec 1 2020)

iPhone 12 Pro Max 256 GB

iOS 14.4.2

Rkthrone

Level 1

4 points

May 17, 2021 7:39 PM in response to AppManCan

I have a 2020 CRV and my Apple car play was working just fine until i updated to iOS 14.5. Now the screen disappears, i can’t even launch Apple Music app on my phone when connected to the car- it acts like the app is going to launch and then closes. Seems to be iOS glitch as i did not have any issues until recently. Honda dealer gave me some tips that I’ve tried but Nothing helps. I have an iPhone 12Pro Max running 14.5.1.

Rkthrone

Level 1

4 points

May 18, 2021 9:45 AM in response to Fuzzylobes

This is EXACTLY what has happened with my CR-V. I never had any issues with Apple Car Play until the latest Apple SW update to the point where I can't even use it anymore. I have an appointment next week for service. I will address the issue again with Honda.

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21 Honda CRV Apple CarPlay issues