21 Honda CRV Apple CarPlay issues

Have new 21 CR-V and had this stop working in middle of a trip when we were using Maps through CarPlay. Tried every fix I could find online and nothing worked. Called dealer and was told they’re aware of a chip problem with this. No fix yet. Said we should receive a letter at some point. Hope they figure it out soon!

I have a 2020 CR-V and, I’m over this! This last time it disconnected, which was a few days ago, I haven’t been able do get it to reconnect. I’ve also had issues where my Bluetooth will just randomly disconnect in the middle of playing some music. It will say no device is connected, yet my phone is on the device list and the Bluetooth on my phone is still working.

I picked my CRV up from the service department for this same issue yesterday, after six days of the dealership trying to replicate the issue. I had it back less than 12 hours and it glitched again. Car play locks the screen saying "searching" and stays there. I have restarted my phone (an 11) used an 8 and a 10 with the same issue. I also get an error of "attach compatible device." I held the power button for 10 seconds to reset and it works now...but for how long.

We just bought a 2021 CRV today and had the same issue on both my wife and my iPhone. Wouldn’t work. Two of the salesmen troubleshot the issue. We could connect iPhone but CarPlay wouldn’t work. They were able to resolve the issue by doing a factory reset on the infotainment system. It worked! Hopefully we don’t have to reset again.

Had the same issue. Easy fix. Delete the Bluetooth connection. In fact, disable Bluetooth on the car … if you’re always using CarPlay you don’t need Bluetooth … fixed my issue immediately. Hope this helps.

I think it's something to do with iPhone X, I have iPhone X max, I also have the same issue with Honda Odyssey, so annoying and frustrating. It appears iPhone 6S and 11 not having this kind of issues.

I have an 11 Pro Max and it has the exact same issues. It was better for a bit under 14.6, but it craps out just about once a day under 14.7.1. Usually, restarting the infotainment system works, but sometimes you have to restart the infotainment system and the iPhone to get them to work. It's unbelievable that the companies have not been able to figure out a solution yet.

Well, I had the sudden disconnect experience myself was like you was frustrated by the lack of information available. I tried the fix I posted and have not had any further issues, except for one of clear connection. Then I realized that the setting defaulted to low data connection. I chose the full data option and now it all works fine. It looks like there are a lot of different issues with CarPlay. Fortunately I found my own fix. I hope you find yours. Sorry I couldn’t be of any help to you. Good luck!

Try connecting via cable only. Disable your Bluetooth connection first and then pug your cable. See if that helps. Both things are not compatible which I think is dumb.. also, I must disclose to you that all my troubles began when I updated the Honda software in my car. Make sure that you don’t have that in auto update. Otherwise anytime your car establishes an online connection wether via WiFi of through your phone data it will try to update, hence the necessity for the factory reset. Hope that helps!

I’ve been having this issue for months now. The dealership told me to basically deal with it. It’s the most frustrating thing I’ve ever dealt with. I have a 2020 CRV hybrid. The car play will go out if I hit a small bump in the road or if I look in the general direction of my phone. It’s so annoying. I was told to maybe replace the USB port but I doubt that will do anything honestly. Hopefully they recall this issue and fix it ASAP.

Ok everybody. This is NOT an Apple issue. It is definitely a Honda issue. Carplay works perfectly in my other 2 cars. I have a 2016 Accord and have been having this problem since day one. I've heard all the BS from Honda about using only apple cords and turn bluetooth on and off an blah blah blah. Pure and simple, Honda's system has a serious bug in it's Carplay compatibility and they will keep on denying it until they are somehow forced to fix it. Right now I can't think of how that can happen. Don't get me wrong. I love my car. Honda just really did a poor job of quality control on their infotainment system. AND they still keep installing it on all their new vehicles. So stop beating up your iphones. We need to somehow rattle Honda's cage!

Can't agree with you more since we are plugged into Honda system, however for our case is iPhone 6S have zero issue, every single time is working properly, iPhone X Max sometimes work, sometimes not. It's hard to force Honda on different iPhone models.

I am convinced that this is a Honda issue, not an Apple issue, because I have had this problem with both CarPlay (Apple XR) and using Android Auto (Samsung Galaxy S20+ 5G) in my 2020 CR-V. The Apple would cut on and off. My Android was just three days old and it started doing the same and then just completely stopped connecting. I took it into Honda twice. The first time, they were able to get Apple CarPlay to work with a technician's phone, so they were convinced it was my problem. I told them to test it with an Android, and lo and behold, it didn't work for them. They did a computer reboot and it worked. Not 48 hours later, it stopped working again. I went back to the dealership and they looked at it again. This time, they claimed to have tested it with "multiple" iPhones and Androids and also talked to Honda headquarters. In essence, I was told there was something wrong with my phone, not the Honda system, and there was nothing more they could do. They gave me a list of things to try, most of which was ridiculous, but I tried them all out before leaving the dealership and the Android still wouldn't connect. I went back to the iPhone that afternoon. By the next morning, it was back to having connectivity issues, too. I'll be trying another Honda dealership next. If that fails, I'm not sure what else to do, but there's no excuse for having an 8-month-old car with a feature that hasn't worked correctly from day 1.

I’ve been having the same issues. I recently traded in my 2018 Hyundai for a 2021 Civic and have been having the same issues since day 1 and we’re going on month 2 since having the new car. At first I thought it was my phone because it was old (8plus) so I upgraded to 12 pro and it’s still doing the same thing. I keep my phone updated so no way it’s that. On top of that CarPlay worked great in both of my Hyundai’s. Reached out to Apple and they said it’s the car but if there’s no fix for the issue then I’ve gotten a new car and phone for nothing.

I have the same issues with my 2020 Civic. I've reset it numerous times and when I took it to the dealership they did the same thing like that was supposed to fix it. If anyone finds a permanent solution I'd love to hear it.