Level 1

31 points

21 Honda CRV Apple CarPlay issues

Brand new 21 CRV. I’ve been having Apple CarPlay connection issues since day 1. It originally connected, then suddenly disconnected, then lost. I’ve tried the various fixes. Unplug and plug back the USB, remove and reconnect iPhone connection. Tried various cables. A reset holding the power button worked once. I also did the actual reset to factory too. It works intermittently, so frustrating!

Its definitely buggy. You would think by now Honda and Apple would have this working flawlessly!!

Has anyone actually found a permanent fix? Does any Honda owner actually have an ongoing stable connection experience with their iPhone and Apple CarPlay? If yes, please share your iPhone model, iOS, any solutions you may have found. Thanks.

I have an iPhone X, with iOS 14.3.

iPhone X

Posted on Dec 20, 2020 7:38 PM

Top-ranking reply

JanDarc1

Level 1

8 points

Posted on May 24, 2021 3:00 AM

Found 3 things that in combination made it work again!

CarPlay settings - allow CarPlay when phone is locked
Face ID & Passcode - allow USB Accessories
Reboot the CRV system by holding down the Volume knob until you get the ‘reboot’ command.

Worked for me as follows - before starting the car, removed USB cable, settings in phone adjusted as above, rebooted CRV system. Mine is working again after a few very annoying weeks.

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124 replies

Jun 19, 2021 10:31 AM in response to AppManCan

I’m following this. I brought a brand new 2020 CR-V in December. CarPlay worked perfectly in my 2017 CR-V and still works perfectly in my wife’s 2019 CR-V. But it’s never worked in my new car. It might work for two minutes or half an hour. It disconnects randomly, for example if I use the turn signal or if a podcast ends. The only way to reconnect is to stop the car, turn it off and turn it back on. Finally the Ottawa Honda dealership told me in March that the manufacturer was aware of the problem and was working on a fix. As of June there is still no fix. This is extremely frustrating. It’s a Honda problem, not an Apple problem.

Jul 13, 2021 6:11 PM in response to JohnHHale

Thank you. FYI, in between posting my original message and now I turned the phone off and on, wiped all of the previous pairings that I'd had on my phone, and tried CarPlay again. As soon as I plugged in this time, it was connected. Very glitchy, either on the phone or on the car, but one way or the other, I wish it would be fixed. I bought a new car specifically so that I could use CarPlay (had a perfectly good 2016 that didn't have it) and it's very frustrating that it's so temperamental!

Gmajan5

Level 1

4 points

Jul 15, 2021 7:50 AM in response to AppManCan

Have new 21 CR-V and had this stop working in middle of a trip when we were using Maps through CarPlay. Tried every fix I could find online and nothing worked. Called dealer and was told they’re aware of a chip problem with this. No fix yet. Said we should receive a letter at some point. Hope they figure it out soon!

ahsin01

Level 1

8 points

Sep 8, 2021 1:13 PM in response to AppManCan

I think it's something to do with iPhone X, I have iPhone X max, I also have the same issue with Honda Odyssey, so annoying and frustrating. It appears iPhone 6S and 11 not having this kind of issues.

AppManCan Author

Level 1

31 points

Nov 8, 2021 8:14 AM in response to AppManCan

Update: Nearly 1 year later, I still experience daily issues. iPhone 12 Max Pro iOS 15.1, 21 Black Edition CRV - Canada.

randomly disconnects
reboot required often
slow response
Ive ensured no VPN running on phone
used genuine cables
My unit was replaced once by dealer

has anyone found a solution that works besides ‘rebooting’?

Nov 16, 2021 3:55 PM in response to AppManCan

I have a 2018 CR-V. I’ve not ever had car play issues until this latest update. There’s definitely an issue. Unsure if it’s an Apple or Honda issue, but given the timing of my experience, I’m going with the operating system.

Nov 24, 2021 6:59 AM in response to AppManCan

I’ve been having issues since day one. I have the 2021 Honda CR-V hybrid tour edition and max pro iPhone. Now my Honda thinks it’s connected to my phone through car play when it isn’t so I cannot even connect to my Bluetooth or usb because it says it’s connected to the car play, but yet when I do connect it, it will not work. It’s super frustrating and eventually it just fixes itself.

Lee_Bo

Level 1

21 points

Mar 7, 2021 7:03 AM in response to JPattNY

I just go to Youtube and search for something like "2018 crv reset head unit". But yes, it's in settings on the head unit.

Lee_Bo

Level 1

21 points

Mar 7, 2021 10:48 AM in response to AppManCan

Ah, issues since day 1. This is crazy. I’d say definitely a vehicle issue and not an iPhone/cable issue.

Cartek

Level 1

4 points

Sep 8, 2021 5:39 PM in response to ahsin01

I have a 12pro. I tried the turning off Bluetooth and turning on WiFi. Still has the same issue. Everybody I talk to says it’s the Honda Radio not keeping up with software updates in the phones.

AppManCan Author

Level 1

31 points

Oct 13, 2021 10:25 AM in response to AppleKM2020

Yep, it’s certainly a Honda issue. I am still experiencing issues regularly, this after the head unit was replaced in my 21 CRV Black Edition. It’s a design flaw. Very disappointed with Honda.

Mar 31, 2022 7:59 PM in response to JohnBradshaw

There is only 1 Master plug that connects the phone for Car Play or any other Apps! The others only charge

AppManCan Author

Level 1

31 points

Dec 24, 2020 7:07 PM in response to barberlives123

It doesn’t help.

I’ve done those steps.

So tonight, Apple CarPlay starts off ok on my trip, 45 minutes into the drive, Apple CarPlay suddenly disconnects, vanishes off the CRV screen, it goes to playing music on Bluetooth.

The Apple CarPlay icon disappears, I lose my maps. I try connecting and disconnecting USB cable, I tried rebooting phone, it was not recognized.

Am I expected to pull off the highway, turn off the car, reboot everything to get it back online? It doesn’t work every time even doing that.

This is very disappointing.

Please fix, or test, specifically the connections with a 21 Honda CRV.

Dec 29, 2020 10:58 PM in response to AppManCan

Ford SYNC user here with same Bluetooth connection issues, including sound, disconnects randomly, pauses music automatically, disconnected while using phone to Google something, and much more. My iPhone is 6s running recent iOS update

AppManCan Author

Level 1

31 points

Feb 20, 2021 9:54 AM in response to nurse1414

Yes it’s very frustrating.

I have yet to have a trip with Apple CarPlay not giving me issues.

I wish this could be troubleshooted further, like Apple, can you check a diagnostic on the iPhone as to why it suddenly crashes on the phone side.

I have an iPhone X, OS 14.4.

I do wonder if it’s my phone, my son seems to have less problems with his XR.

I also wonder if something else running on my phone that I’m aware of is causing this issue.

I consider myself a power user, I am in IT too, and am used to troubleshooting things .

a diagnostic report from the phone on what may have caused the disconnect/crash would be helpful. Does anyone have any ideas on this?

Otherwise it’s the Honda Head Unit, many many reports of issues.

Who is the culprit??!??

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21 Honda CRV Apple CarPlay issues